Shipping Policy
We ship within Australia using Australia Post.
We will endeavour to ship your order immediately* following order placement and order delivery should be within 7-10 days.
However, allowing for unforeseen circumstances, please allow up to 10 business days for delivery within Australia.
*Please note that due to the public holiday, all orders will be dispatched from Tuesday, 10th June 2025 onwards.*
Refund Policy
Please choose your items for purchase carefully, as the product is exempt from refund and exchange is only provided if goods are received damaged.
Refunds will only available in the following circumstances;
- The product is not fit for its intended purpose
- The product does not match our description
We reserve the right to not offer an exchange where the product damage is the result of misuse, neglect or intentionally damaged.
In the event that you receive your order damaged, please notify us here and return product to us by mail to the following address:
HL Pharma Pty Ltd
39 Indian Drive,
Keysborough VIC 3173
Mail costs for return items will be your responsibility. Shipping costs are non-refundable.
Once your return is received and inspected, we will notify you that we have received your returned item and confirm product replacement. Once approved, replacement product will be sent immediately.